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Privacy Policy

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

We are committed to safeguarding your privacy and ensuring that you continue to trust Us with Your personal information.

Customarily, We collect personal information only directly from you (contact data, payment, delivery details etc.). We will tell You what personal information is mandatory when placing an Order.

In specific cases, personal information about You is collected by Us automatically.

You may also provide personal information about others (for example when You place an Order on other's behalf). If so, You are responsible for the entire data You provide to Us (and We assume that You are authorized to give such data).

We will collect Your personal information only with specific purpose in mind (processing an Order, sending You marketing communication etc.).

You must be older than 16 years in order to place an order with Us if you reside in EU. Otherwise, children's personal information is cautiously processed (only with specific safeguards).

In order to process Your Order, We will share Your personal information with our partners.

You have specific rights in respect of data protection and We foster an environment facilitating their exercise (right to access, rectify, object, delete, receive your personal information or to complaint).

WHO WE ARE ?

Doozie Light Studio
223/1A, Sheikhpuri
Roorkee - 247667
Haridwar, Uttarakhand
India
Phone number: +91-9760590585
Email address: info@doozielightstudio.com
Registered company number: 05AZWPA9450D3Z8
UK VAT registration number: 337146307

RETURN/EXCHANGE

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING

If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments.

Additional taxes and charges
Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

ADDITIONAL TAXES AND CHARGES

Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.