Shipping & Delivery Information
Below you’ll find all the details about how we ship, when you can expect delivery, and how we handle returns or exchanges. We strive to make the process as transparent, reliable, and customer‑friendly as possible.
Overview & Free Shipping Policy
At Doozie Light Studio, we believe great design should come without extra burden on you. That’s why we offer:
- Free worldwide shipping on all orders — no minimum purchase required.
- No hidden fees at checkout (aside from any applicable customs duties or taxes, which are handled below).
- Secure packaging and tracking so you always know where your order is.
We cover the cost of shipping from our workshop to your door — because your satisfaction matters most.
(Our About page already reflects our mission and shipping commitment.) Doozie Light Studio
Processing & Handling Time
- Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
- After processing, your order will be dispatched via our selected courier or postal provider.
In rare cases (for instance, custom-made or made-to-order lighting), additional lead time may apply. We will inform you if that’s the case.
International Delivery & Customs
Because we ship worldwide, international orders may be subject to:
- Customs duties, import taxes, or local VAT: These charges are determined by your country’s customs authority, and are your responsibility as the recipient.
- Customs clearance delays: Occasionally, packages may be held or require extra processing at customs. We aim to provide all necessary documentation to avoid or reduce delay, but we cannot control or predict local customs procedures.
- Shipping carriers: We partner with reliable carriers or postal services that operate in your region. We choose the most efficient route based on cost, speed, and safety.
Estimated Delivery Times
Delivery times depend on your location and the chosen courier. Below is a general estimate:
Region / Zone Estimated Delivery Time* Notes North America 7–14 business days May vary depending on remote area or customs Europe 10–18 business days Includes major EU countries Asia (including India) 7–14 business days May take longer for remote or rural addresses Australia / Oceania 10–20 business days Depending on carrier route South America, Africa, Middle East 12–25 business days Customs and import delays may extend this * These are estimates after dispatch (i.e. not including processing time).
If your country has more specific postal or courier service variations (e.g. slower inland transport, holidays), that may affect delivery times.
Tracking & Shipment Notifications
- Once your order is dispatched, we’ll send you a shipping confirmation email containing a tracking number/link.
- You can monitor your shipment’s progress through the carrier’s tracking system.
- Please allow 24–48 hours after receiving that email for the tracking information to become fully active in the carrier’s system.
If the tracking status hasn’t updated or your package seems delayed, feel free to reach out to our customer service (see contact info below).
What If Something Goes Wrong?
Lost, Damaged, or Incorrect Items
- Damage in transit / incorrect item: Please notify us immediately (within 7 days of delivery). Provide photos of the damage or mis-shipment, and we will work to replace or refund the order as quickly as possible.
- Missing or delayed packages: If tracking shows delivered but you didn’t receive it, check with neighbors, your local post office, or your building’s mailbox. If still unresolved, contact us for assistance.
- Lost in transit: In rare cases, parcels may be lost. We will lodge claims with the carrier and support you in recovery or replacement.
Order Cancellations & Changes
- You may request to cancel or modify your order within 24 hours of placing it, provided it hasn’t yet entered the processing or dispatch stage.
- Once dispatched, changes or cancellations are typically not possible.
In the event of cancellation before dispatch, refunds will be processed to your original payment method (minus any payment processor fees, if applicable).