Return Policy
At Doozie Light Studio, we want you to be fully satisfied with your purchase.
Eligibility for Returns
Items can be returned within 14 days of delivery. To qualify, products must be unused, in original condition, and in original packaging.
Non-Returnable Items
- Custom or made-to-order lighting
- Clearance or final sale items
- Items damaged due to misuse or improper installation
Return Process
To initiate a return, please contact us at:
support@doozielightstudio.com
Include your order number and reason for return. Our team will guide you through the process.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos for a quick resolution.
Refund Policy
Refund Eligibility
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
Refund Method
Approved refunds will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund within the stated time, please check with your bank or payment provider. If the issue persists, contact us.
Shipping Costs
Original shipping charges (if any) are non-refundable, unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged. Contact us to request an exchange.