Return & Exchange Policy
we take pride in crafting lighting that’s not only beautiful but also made to last. However, we understand that sometimes things don’t go as planned — and that’s okay. Whether your item didn’t meet expectations, arrived damaged, or you simply changed your mind, we’re here to help make it right.
Our 30-Day Return Window
We offer a 30-day return and exchange policy, starting from the date of delivery. If 30 days have passed since your item was delivered, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return or exchange:
- The item must be unused, uninstalled, and in its original packaging
- All parts, hardware, manuals, and accessories must be included
- Proof of purchase (order number or receipt) is required
If your item meets the above conditions, we’ll be happy to assist with a return or exchange.
Easy Exchanges
If you’d prefer a different item, size, or finish — we can help you exchange your product quickly and smoothly.
- Exchanges are allowed within the 30-day window
- Exchange items must be of equal or lesser value (or you may pay the difference)
- Shipping fees for sending back the original item are typically the customer’s responsibility unless the item arrived defective or incorrect
To start an exchange:
Simply email us at sales@doozielightstudio.com or use our Contact Form and include your order number, the item you’d like to exchange, and the reason.
How to Start a Return
Please do not send items back without contacting us first.
To begin a return, follow these steps:
- Contact Us:
Email us at sales@doozielightstudio.com or submit an inquiry via our Returns Page. Include your order number, the reason for return, and any supporting photos (if applicable). - Receive Return Authorization:
Our team will review your request and, if eligible, issue a Return Authorization Number (RMA) and return address. - Package Your Item Securely:
Use the original packaging when possible. Items damaged due to poor packaging may not be refunded. - Ship It Back:
Send your return via a trackable shipping method. We are not responsible for lost or damaged return shipments.
Refunds
Once your return is received and inspected, we’ll notify you via email.
- If approved, your refund will be processed to your original payment method
- Please allow 7–10 business days for the refund to appear on your statement
- Shipping charges are non-refundable, unless the return is due to an error on our part (e.g. damaged, defective, or incorrect item)
Refunds may be denied or reduced if the returned item is not in original condition, is damaged, or is missing parts.
Items Not Eligible for Return
Some items are non-returnable or non-refundable, including:
- Custom-made or made-to-order items (e.g. personalized lighting, special finishes)
- Sale items marked as “Final Sale”
- Gift cards or promotional items
- Items that have been installed, altered, or used
Any exceptions will be clearly noted on the product page at time of purchase.
Return Shipping Costs
- For standard returns or exchanges, customers are responsible for the return shipping cost.
- For defective, damaged, or incorrect items, we will cover return shipping and/or send a prepaid return label.
We recommend using a trackable shipping service and purchasing insurance, especially for fragile or high-value items.
Damaged, Defective, or Wrong Items
We take quality control seriously, but in rare cases, mistakes or damage can happen during shipping.
If you receive:
- A damaged item
- The wrong item
- A product with missing parts or functional defects
Please notify us within 7 days of delivery by emailing sales@doozielightstudio.com with:
- Your order number
- Clear photos of the item, packaging, and damage
- A short description of the issue
We will respond promptly to resolve the issue — including sending a replacement, offering a refund, or providing a repair solution depending on the situation.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — there may be processing delays
If you’ve done all of the above and still have not received your refund, please contact us at sales@doozielightstudio.com
International Returns
We gladly accept returns from international customers; however, please keep in mind:
- Shipping costs for international returns are the responsibility of the customer unless the item is defective or incorrect
- Customs duties, taxes, or import fees paid at the time of delivery are non-refundable (check with your local customs office for info)
- We recommend using an international courier with tracking
“For exchanges, we will re-ship the new item if it is damaged or missing parts, without requiring the return of the original item.”
Contact & Support
We’re here to help with every step of your shopping journey — including returns and exchanges.
Customer Service Hours:
Monday to Saturday | 9:00 AM – 6:00 PM (EST)
📞 Phone: (647) 771‑1673
📧 Email: Sales@doozielightstudio.com
📬 Or use our Contact Form